Introduction
DesolaNEO Limited (“Desola”) gives highest regard to your privacy and protecting your personal data is of utmost importance. We place a high priority on data security and we make sure we have appropriate measures in place to prevent your personal data from unauthorized use and access. This Privacy Policy sets out how we collect and process your personal data.
The purpose of this privacy policy is to explain to customers what types of information we will collect and how that information is used. In most cases, we collect this information to ensure network integrity and that we continue to provide you with the best possible service that suits your needs. In some cases, we are required by law to collect personal information about customers. Except where the law requires otherwise, we undertake to protect the confidentiality of such data.
References in this Privacy Policy and on our website and Mobile Application to “we”, “our” or “us” are references to DesolaNeo Limited (“Desola”). References to “you” and “your” means each natural or legal person who interacts with us, uses our website or the products and services we provide.
Confidentiality
DesolaNeo Limited respects customer privacy and the privacy of those accessing our Mobile Application and website. We undertake to protect the confidentiality of our customers and users including all personal information supplied while contracting with us for services. We undertake not to sell your personal information to third parties for commercial or marketing purposes.
We keep our Privacy Policy under regular review. This version was last updated in [May 2024].
Information we collect and process about you
1.Desola may collect certain personal information about our Mobile Application customers and visitors to websites hosted by us. Such information will include both identifiable personal data, as well as non-identifiable personal information. Identifiable personal information will be collected when you sign a contract for service with us or use our Mobile Application or website. Non-identifiable information may also be gathered automatically when you visit our website via cookies.
2.It is important that the personal data we hold about you is accurate and current. Please keep us informed if any of the details you provide to us should change, during the course of your relationship with us.
3.You may give us information about you when you register for an account through our Mobile Application or by communicating with us by phone, email or otherwise. This may include data that we receive when you create a profile on our App. This also includes information you provide when you subscribe to our services, provide us with feedback, participate in surveys, refer our services and when you report a problem with our application. The information you give us may include your name, address, email address, phone numbers, date of birth, identity documents, NIN, BVN number, your personal picture and username (or similar identifier). It may include data relating to the transactions you have carried out on our app, such as details about payments and receipts. If you engage with us on our social media channels, then this may also include your social media contact details.
4.Information we collect about you when you communicate with us by phone, email, post, in person or otherwise, and when you use our products and services. We collect engagement metric information such as information about how and when you contacted us, and how you responded to communications from us and about how and when you use our products and services. It could include your preferences in relation to whether or not you want to receive marketing from us and our third-party partners, your communication preferences as well as your notification preferences.
5.Information we receive from other sources. We may receive further information about you if you use any of the services we provide. We work closely with third parties (including, for example, business partners, service providers, identity verification providers) and may receive information about you from them. We may combine information we receive from these other sources with information you give to us and information we collect about you.
6.We keep records of financial transactions executed on our Mobile Application. We keep data related to payments, receipts and returns executed via our payment channels as well as 3rd party channels.
7.We may request to send you push notifications regarding your account, your transactions on the Application or any other matter. If you wish to opt-out from receiving these types of communications, you may turn them off in the application.
Limitations to our ability to provide our services
Who your data can be disclosed to